Help and Support Crossing the Nullarbor

Help can be a long way away on the Nullarbor. Whether it's a Centrelink problem, a health worry, car trouble or something more serious, this page lists the offices, health services and phone lines along the Eyre Highway, from Kalgoorlie and Esperance in the west to Port Augusta in the east. Save the numbers in your phone before you leave — there are long stretches with no signal.

In an emergency, call 000 (police, ambulance, fire). A 000 call from a mobile uses any available network. See phone coverage and emergencies for what to do where there's no signal at all.

Centrelink and Services Australia along the route

There are three kinds of Services Australia offices along the way:

Service centres are staffed by Services Australia and can help with Centrelink and Medicare.
Agents are run by a local organisation. Staff can help you set up and use online services and refer you to other services.
Access points have a free phone to call Centrelink, internet computers, a printer and scanner, and free Wi-Fi.

At agents and access points you can also upload documents and have identity documents checked. Their staff don't work for Services Australia, though, so they can't make decisions about payments or lodge a claim for you.

Town	Type	Address	Hours
Kalgoorlie	Service centre	Corner of Porter and Egan Streets	Mon–Fri 8:30am–4:30pm
Esperance	Service centre	58 The Esplanade	Mon–Fri 8:30am–4:30pm (closed 12:30–1:30pm)
Norseman	Agent	78 Prinsep Street	Mon–Fri 8:30am–4:30pm
No Services Australia office of any kind across the Plain itself — nothing between Norseman and Yalata
Yalata	Agent	Yalata Community Inc	Mon–Thu 10am–4pm (closed 1–2pm), Fri 9am–1pm
Bookabie (Scotdesco)	Access point	Eyre Highway	Mon–Thu 8:30am–4pm, Fri 8:30am–2pm
Koonibba	Agent	2 Burgoyne Street, Koonibba Community	Mon–Fri 9am–4pm
Ceduna	Service centre	22B East Terrace	Mon–Fri 8:30am–4:30pm (closed 12:30–1:30pm)
Streaky Bay	Agent	Visitor Information Centre, 21 Bay Road	Mon–Fri 9am–5pm
Wudinna	Access point	Telecentre Building, 44A Eyre Highway	Mon–Fri 9am–5pm (closed 12:30–1:30pm)
Kimba	Access point	District Council of Kimba, 38 High Street	Mon and Fri 10am–1pm, Tue–Thu 9am–4pm
Port Augusta	Service centre	21–23 Mackay Street	Mon–Fri 8:30am–4:30pm

Hours as listed by Services Australia in October 2026. All are closed on weekends and public holidays. Check the Services Australia Find us page before you make a special trip.

Centrelink phone lines

Across the Plain itself, the phone is your Centrelink office. Call the line for your payment:

Who it's for	Number	Hours
Job seekers (JobSeeker, Youth Allowance as a job seeker) — and to ask for a social worker	132 850	Mon–Fri 8am–5pm
Families (Family Tax Benefit, Child Care Subsidy, Parental Leave Pay)	136 150	Mon–Fri 8am–8pm
Older Australians (Age Pension, Seniors Health Card)	132 300	Mon–Fri 8am–5pm
Disability and carers (DSP, Carer Payment, Carer Allowance)	132 717	Mon–Fri 8am–5pm
Youth and students	132 490	Mon–Fri 8am–5pm
Aboriginal and Torres Strait Islander people — Centrelink Indigenous call centre	1800 136 380	Mon–Fri 8am–5pm
Affected by a natural disaster (flood, fire) and need to claim a payment	180 22 66	Mon–Fri 8am–5pm

You can also manage most things yourself through your Centrelink online account in myGov or the Express Plus Centrelink app. Do it while you have signal.

Stuck without money? If you already get a Centrelink payment and something unexpected has left you in severe financial hardship, ask about an urgent payment. It's an early payment of your own entitlement, not extra money, so your next payment is lower. Call your payment's line, or ask to speak to a social worker on 132 850.

Help for Aboriginal and Torres Strait Islander people

Several of the Services Australia sites along the route are in Aboriginal communities. The Yalata agent sits just off the highway east of Nullarbor Roadhouse. There's an access point at Scotdesco on the Eyre Highway at Bookabie, and an agent at Koonibba, north-west of Ceduna. Further north, well away from the highway, there are also agents at Oak Valley and Tjuntjuntjara. These are community-run services that mainly serve local people.

Phone lines

Centrelink Indigenous call centre: 1800 136 380, Monday to Friday 8am–5pm, for help with any Centrelink payment or service.
13YARN: 13 92 76, 24/7 crisis support from Aboriginal and Torres Strait Islander crisis supporters.
Goldfields Aboriginal Staff On Call (WA Country Health Service): 1800 976 123 and press option 2. After hours (4pm–8am weekdays, 24 hours on weekends and public holidays), it helps Aboriginal and Torres Strait Islander people and their families get culturally safe care in Goldfields hospitals.

Aboriginal health services

Town	Service	Contact
Kalgoorlie	Bega Garnbirringu Health Service, 16–18 MacDonald Street	(08) 9022 5500 Free call 1800 037 037
Yalata	Tullawon Health Service clinic	(08) 8625 6237
Ceduna	Yadu Health, 11 McKenzie Street (Mon–Fri 9am–5pm)	08 8626 2500
Port Augusta	Pika Wiya Health Service, 40–46 Dartmouth Street	(08) 8642 9991

Legal help

South Australia: Aboriginal Legal Rights Movement, free call 1800 643 222 (SA only).
Western Australia: Aboriginal Legal Service of WA, free call 1800 019 900 from anywhere in WA.

Visiting Aboriginal lands

Yalata Lands are Aṉangu-owned. Camping and fishing there is only allowed with an approved permit: apply through yalata.com.au or call (08) 8625 6040. The Maralinga Tjarutja Lands to the north also need an access permit. See the Alinytjara Wilurara Landscape Board's passes and permits page.

Hospitals and health

These hospitals along the route all have a 24-hour emergency department:

Town	Hospital	Address
Kalgoorlie	Kalgoorlie Health Campus	15 Piccadilly Street
Esperance	Esperance Health Campus	1 Hicks Street
Norseman	Norseman Hospital	1 Talbot Street
Ceduna	Ceduna District Health Services	3 Eyre Highway
Streaky Bay	Streaky Bay Hospital	1 Flinders Drive
Wudinna	Wudinna Hospital	16–24 Richards Avenue
Kimba	Kimba District Hospital	13–15 Martin Terrace
Port Augusta	Port Augusta Hospital	71 Hospital Road

Between Norseman and Ceduna, Eucla Health Centre provides emergency care together with the local emergency services, and non-emergency appointments. After hours, call 000 in an emergency.

For health advice when you're not sure what to do, call healthdirect on 1800 022 222 to talk to a registered nurse.

Crisis and support lines

Service	Number	For
Lifeline	13 11 14 Text 0477 13 11 14	Anyone in crisis or thinking about suicide
13YARN	13 92 76	Aboriginal and Torres Strait Islander people in crisis, 24/7
1800RESPECT	1800 737 732	Domestic, family and sexual violence, 24/7
Police Assistance Line	131 444	Police help that isn't an emergency, in WA and SA

Car trouble

If you're a member of a motoring club (RAC, RAA, NRMA, RACV and the like), the roadside number is on your membership card and in the club's app. Before you go, ask your club how far a tow is covered: on the Nullarbor the nearest mechanic can be hundreds of kilometres away. For what to do if you break down, see phone coverage and emergencies.

Help and support: common questions

Is there a Centrelink office on the Nullarbor?

Not on the Plain itself. There is no Services Australia office, agent or access point between Norseman and Yalata. The nearest full service centres are Kalgoorlie and Esperance in WA, and Ceduna and Port Augusta in SA. There are agents at Norseman, Yalata and Koonibba, and an access point on the Eyre Highway at Bookabie (Scotdesco). Across the Plain, use the Centrelink phone lines or your online account.

What is the Centrelink number for Aboriginal and Torres Strait Islander people?

The Centrelink Indigenous call centre is 1800 136 380, Monday to Friday 8am to 5pm. 13YARN (13 92 76) offers 24/7 crisis support from Aboriginal and Torres Strait Islander crisis supporters.

Can I get an urgent Centrelink payment if I'm stuck on the Nullarbor?

If you already get a Centrelink payment and you're in severe financial hardship because of something unexpected, you may be able to get an urgent payment. It's an early payment of your own entitlement, not extra money, so your next payment is lower. Ask on your payment's phone line, or ask for a social worker on 132 850.

Where are the hospitals on the Nullarbor?

The 24-hour emergency departments nearest the Plain are at Norseman in WA and Ceduna in SA. Eucla has a health centre that provides emergency care with the local emergency services. In an emergency, always call 000.

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